1. Reasons for not supporting returns and refundsCustomization attribute: Most furniture products are produced based on orders, with dimensions, materials, etc. all being personalized customization and cannot be resold.
   Logistics costs and risks: Large items are prone to damage during transportation. Returning them may result in additional expenses and depreciation of the goods.
   Hygiene and Safety: Home decoration products (such as mattresses and lighting fixtures) involve installation and hygiene standards. Once unsealed, they may affect their reuse.
2. Handling of exceptional cases
   If any of the following problems occur, please contact customer service (contact@starterhomess.com) within 48 hours after receipt and provide evidence (photo, video) :
   Transportation damage: The goods show obvious damage or functional failure during the delivery process.
   Severe description mismatch: There are significant differences between the actual item and the description on the website (such as material errors, size deviations ≥5%).
   We will provide partial compensation or re-shipment depending on the situation. The specific plan shall be subject to negotiation.
3. Precautions before purchase
   Please read carefully the size, material and color descriptions on the product detail page. It is recommended to use the AR preview tool (if any) or refer to the physical comparison pictures. For large items, it is necessary to confirm the entry conditions (such as door width, staircase corner, etc.). The inability to install due to measurement errors is not within the scope of responsibility.
4. Contact information
   If you have any questions, please contact us through the following methods:
   Email: contact@starterhomess.com (with the subject line “after-sales service + Order Number”)